Unlock Your Account or Reset Your Security Questions

Step1Enter Your User ID and Social Security Number

To unlock your account or reset your security questions, please verify your identity.

All fields required.
  1. The current step is:1User Details
  2. 2Verify
  3. 3Reset Security Questions
  4. 4Confirmation
For help with your User ID, please call M&T Online Customer Service at
1-800-790-9130 (Mon-Fri 8am-9pm, Sat-Sun 9am-5pm ET).
If you have only Personal accounts, enter your Social Security Number. If you have Business accounts, please enter your Tax Identification Number.

You can unlock your account or reset your security questions by card between 8am and 10:30pm ET, though times may vary.
You can unlock your account or reset your security questions by card between 8am and 10:30pm ET, though times may vary.

Select New Security Questions

You have not yet reset your Security Questions.

Are you sure you want to cancel?

Unlocking your account or resetting your Security Questions will help us to verify your identity at this time. In the future, you could experience a denial of service or trigger an alternative challenge to gain account access.


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